How Conflict Resolution Skills Can Help Peer Specialists

Conflict in the workplace can occur for a variety of reasons. Peer specialists can be a resource to resolving conflicts in behavioral health, whether within the workforce, with peers they support, or with others. Conflict resolution professionals have developed different approaches to mediating and resolving conflict. MH Mediate has pioneered specific mediation strategies and trainings for effective conflict resolution in mental health settings. This webinar explores the conflicts you might experience as a peer specialist, introduces vital conflict resolution skills, and shares resources you can use in your work. ​- Participants will appreciate what conflict resolution skills are including an emphasis on listening, self-determination, impartiality, and conflict resolution processes. - Participants will know how to access conflict resolution resources, tools, and referrals - Participants will understand how conflict resolution skills can help them in their role as peer specialists